UK orders are dispatched via Royal Mail, Parcelforce or DPD depending on size. Please allow 2-3 working days for your order to arrive. This may extend slightly during busy times. We will send an email confirmation when the order is dispatched.
UK MAINLAND, N. IRELAND, CHANNEL ISLANDS*
- Free Shipping on all orders
*For Channel Islands orders, VAT is charged at time of purchase but will be refunded. Please add a note in the box at checkout to register your claim.
SHIPPING CHARGES - EUROPE
Orders are shipped via Royal Mail, Parcelforce or DHL. At checkout please choose between Standard Tracked or Express delivery. Standard Tracked delivery charges are calculated based on size and weight of shipment. Express delivery is a flat rate.
For Standard deliveries, Royal Mail and Parcelforce partner with the local mail service in the destination country. The delivery times shown are target times as provided by the Carrier, and you should allow some flexibility for this service. If your order is time-sensitive we recommend you use the express service.
NOTE ON EU SHIPMENTS POST-BREXIT:
Exports to EU countries must now be treated in the same way as non-EU exports before January 1st 2021. Please note this means that as an EU customer you may now be billed for local customs duties or import taxes on your purchases. The import charge is usually issued by the shipment company, and you may be required to pay the duty / tax before they deliver your order. We cannot be held responsible for these local charges if they arise, but as the new rules develop we will be working to incorporate these charges at checkout (if applicable), and minimise inconvenience or delays at time of delivery.
Standard Tracked (4-7 days)
- Zone 1 - from £6.00
- Zone 2 - from £9.00
- Zone 3 - from £12.00
Express Courier, Tracked and Signed (1-2 days)
- Zone 1 - £15.00
- Zone 2 - £17.00
- Zone 3 - £20.00
Shipping Zones are as follows:
Zone 1: Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco, Netherlands.
Zone 2: Andorra, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.
Zone 3: Albania, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Israel, Kosovo, Liechenstein, Macedonia, Montenegro, Serbia, Turkey.
We will send a confirmation email once the order is dispatched.
SHIPPING CHARGES - USA / CANADA
- Express Courier USA, Tracked and Signed (2-3 days) - £10.00
- Express Courier Canada, Tracked and Signed (3-4 days) - £15.00
SHIPPING CHARGES - AUSTRALIA / NEW ZEALAND
- Express Courier Australia, Tracked and Signed (3-5 days) - £17.00
- Express Courier New Zealand, Tracked and Signed (5 days) - £20.00
SHIPPING CHARGES - OTHER DESTINATIONS
- Express Courier Shipping, Tracked and Signed - £25.00 (delivery times will vary)
If a delivery charge is not automatically shown at checkout please email email@example.com for a shipping quotation. For all orders we will send a confirmation email once goods have been dispatched.
We remind you that Ailera cannot be responsible for any additional customs duties or import taxes which deliveries may incur in the destination country.