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PAYMENT

Payments can be made by credit/debit card (including Amex) or via PayPal Express. Both payment methods provide you with a simple, quick and highly secure way to pay online.

After adding the relevant items to your shopping cart click to proceed to the checkout page. On the right of the checkout page you will see a summary of your order. On the left you will have the option to amend customer information, shipping method, payment method and billing address if required. Once all details are correct, click to place your order and you're done.   

After placing your order you will receive a short confirmation email. After dispatch we will send you a further brief email to confirm the goods are on their way.

RETURNS & REFUNDS 

We are proud of our products and want you to be completely happy with your purchase. For this reason you may return goods at any time within 28 days from receipt for a full refund or to exchange an item.

Goods must be returned in their original condition and packaging (if any) and at your expense. We reserve the right to withhold some or all of any refund due if we believe these conditions have not been met. Any refund due will be processed once goods have been received by Ailera Ltd.
To exchange an item you must place a completely new order and return the unwanted goods so we can credit the value in full. Exchanged items are subject to the same return conditions set out above. All refunds are credited via PayPal as per the original payment method. 

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