Delivery

UK orders are dispatched via Royal Mail, Parcelforce or DPD depending on size. Please allow 2-3 working days for your order to arrive. This may extend slightly during busy times. We will send an email confirmation when the order is dispatched. 


UK MAINLAND, N. IRELAND

  • Free delivery on all orders over £25.00
  • £3.50 on orders below £25.00

CHANNEL ISLANDS*

  • Free delivery on all orders over £25.00
  • £3.50 on orders below £25.00

*For Channel Islands orders, VAT is charged at time of purchase but will be refunded. Please just add a note in the box at checkout to register the claim. 


SHIPPING CHARGES - EUROPE

Orders are shipped via Royal Mail, Parcelforce or DHL. At checkout please choose between Standard Tracked or Express Courier delivery. For Standard Tracked, Royal Mail and Parcelforce partner with the local mail service in the destination country, and times indicated are target times - for a time-definite delivery we strongly recommend using the express service. 

Standard Tracked (4-7 days)

  • Zone 1 - £4.00
  • Zone 2 - £6.00
  • Zone 3 - £8.00

Express Courier, Tracked and Signed (1-2 days)

  • Zone 1 - £8.00
  • Zone 2 - 12.00
  • Zone 3 - £15.00

    Shipping Zones are as follows:

    Zone 1: Belgium, France, Germany, Ireland, Luxembourg, Monaco, Netherlands.

    Zone 2: Andorra, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City.

    Zone 3: Albania, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Israel, Kosovo, Liechenstein, Macedonia, Montenegro, Norway, Serbia, Switzerland, Turkey.

    We will send a confirmation email once the order is dispatched. 


    SHIPPING CHARGES - USA  / CANADA 

    • Express Courier USA, Tracked and Signed (2-3 days) - £12.00
    • Express Courier Canada, Tracked and Signed (3-4 days) - £17.00

    SHIPPING CHARGES - AUSTRALIA / NEW ZEALAND

    • Express Courier Australia, Tracked and Signed (3-5 days) - £17.00
    • Express Courier New Zealand, Tracked and Signed (5 days) - £20.00

    SHIPPING CHARGES - OTHER DESTINATIONS

    • Express Courier Shipping, Tracked and Signed - £25.00 (delivery times will vary)

    If a delivery charge is not automatically shown at checkout please email sales@ailera.com for a shipping quotation. For all orders we will send a confirmation email once goods have been dispatched. 

    We also ask you to note that Ailera cannot be responsible for any additional customs duties or import taxes which deliveries may incur in the destination country. 

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